We hope you are happy with your MaxStrength purchase. If you need to return an item, the information below explains how our returns and refunds process works.
30-day returns
MaxStrength offers a 30-day return period for eligible items. Please contact us within 30 days of receiving your order if you would like to request a return.
To start a return, email sales@maxstrength.net with your order number and details of the item you wish to return.
Items should be returned in the same condition in which they were received, with all relevant parts, accessories and packaging where reasonably possible. Customers may inspect an item as reasonably necessary, but we may make an appropriate deduction where an item has been used or handled beyond what is reasonably necessary and its value has been reduced.
Return address
MaxStrength / Powerstar Ltd
Unit 28, Demmings Industrial Estate
Demmings Road
Cheadle, Stockport, Cheshire
SK8 2PE
United Kingdom
Please contact us before returning an item so that we can provide the appropriate return instructions. Include your order number with the return.
Change-of-mind returns
For eligible change-of-mind returns, the customer is normally responsible for the cost of returning the item unless we agree otherwise or the law requires otherwise.
We recommend using a tracked delivery service when returning goods, particularly for higher-value items.
Online cancellation rights
Customers purchasing goods online may also have statutory cancellation rights. In general, UK consumers have 14 days after receiving their goods to tell the retailer that they wish to cancel, followed by a further 14 days to return the goods.
Our 30-day returns policy does not reduce or replace any statutory rights you may have.
Damaged, faulty or incorrect items
If your item arrives damaged, faulty, incomplete or different from what you ordered, please contact sales@maxstrength.net as soon as reasonably possible with your order number and details of the problem.
Where goods are faulty, damaged or incorrectly supplied, your statutory consumer rights apply. Where required by law, we will bear reasonable return costs and provide the appropriate remedy, which may include a refund, repair or replacement.
Exchanges
If you would like to exchange an eligible item, please contact us before returning it. Depending on availability and the circumstances, we may arrange an exchange or ask you to return the original item and place a new order.
Refunds
Once we receive and review your return, we will let you know the outcome.
Approved refunds will normally be issued to the original payment method. Your bank or payment provider may take additional time to show the refund in your account.
Where statutory cancellation rights apply, refunds will be made within the applicable legal timeframe. Where required by law, this will also include the cost of the standard delivery option originally paid.
Items that cannot be returned
Some items may be exempt from change-of-mind returns where an exemption applies under law, for example certain personalised or custom-made products or sealed goods where applicable hygiene protections have been broken.
This does not affect your rights where an item is faulty, damaged or not as described.
Normal wear and misuse
This returns policy does not provide a right to refund for damage caused by normal wear and tear, misuse, improper installation, neglect or damage caused after delivery. This does not affect any statutory rights relating to faulty goods.
Contact us
For return or refund questions, contact:
MaxStrength / Powerstar Ltd
Unit 28, Demmings Industrial Estate
Demmings Road
Cheadle, Stockport, Cheshire
SK8 2PE
United Kingdom
sales@maxstrength.net